PLUSPH terms of service Philippines

These PLUSPH terms of service Philippines users must read form a legally binding agreement between you and us when you access or use our website, mobile experience, or any related services. By registering, depositing, placing bets, or otherwise using the platform, you confirm you understand and accept these Terms, our policies, and any rules shown within the product interface. If you do not agree, you must stop using the services immediately. Please also review Privacy Policy for how we handle personal data and security-related processing.

1. Acceptance of Terms

By accessing, browsing, downloading, installing, or using any part of our services, you agree to be bound by these Terms and any supplementary rules displayed on relevant pages, including payment, bonus, and game-specific rules. You acknowledge that this is a legally binding contract and that you have the authority to enter into it. We may modify these Terms at any time, including to reflect operational, security, responsible gambling, or regulatory requirements. Changes take effect upon posting unless stated otherwise, and your continued use after changes are published constitutes acceptance of the updated Terms.

2. Eligibility Requirements

You may only use our services if you meet all eligibility requirements. Age: you must be 21+ at the time of registration and use, and we apply a strict anti-underage policy, including the right to request proof of age such as PhilSys or another government-issued ID. Residency: our services are intended for users based in the Philippines, and you are responsible for confirming your use complies with applicable local laws and any PAGCOR-related rules that may apply. Legal capacity: you must have full legal capacity to enter into this agreement. Self-exclusion: you must not create or use an account during an active self-exclusion or cool-off period.

3. Account Registration and Security

When you register, you must provide accurate and complete information, including your real name, valid mobile number, and correct date of birth. One account per person is permitted, and multi-accounting is prohibited; where we detect duplicated or linked accounts (including by device, IP, payment instrument, or identity data), we may close accounts and void balances, bonuses, and winnings associated with the breach. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you suspect unauthorized use, contact support immediately and stop using the service until your account is secured.

3.1 Identity Verification (KYC)

We apply KYC verification to protect player safety, prevent fraud, and meet AML and compliance obligations. You agree that we may request and verify information and documents at any time, including a government-issued ID, proof of address, and proof of ownership of the payment method used for deposits or withdrawals. You authorize us to perform checks and to request additional documents where needed, including enhanced due diligence for risk-based cases. If you fail to provide requested KYC information, provide inconsistent details, or submit unclear or altered documents, we may suspend, restrict, or close your account until verification is completed.

4. Deposits and Withdrawals

All deposits and withdrawals are handled in PHP and are subject to our security checks, operational controls, and responsible gambling safeguards. You must only use payment methods that you own and control, and you must not attempt to deposit or withdraw on behalf of another person. We may set minimum and maximum transaction limits, apply method-specific rules, and require your account details to match your verified identity. Where possible, we aim for clear status updates in your transaction history, but you acknowledge that third-party payment providers and banks can affect processing times outside our direct control.

4.1 Supported Payment Methods

We support commonly used payment methods in the Philippines, subject to availability and verification. Supported methods may include GCash (often instant), Maya, GrabPay, bank transfer, and over-the-counter channels. Some methods may require additional checks, such as matching account holder names or confirming wallet ownership. You agree that payment processing is performed through third-party providers and that their own terms may apply. We may add, remove, or suspend payment methods for security, service quality, or compliance reasons, and we may restrict methods based on your verification status and risk profile.

4.2 Deposit Terms

Deposits must be made in PHP and are subject to a minimum deposit amount shown at the cashier at the time of payment. Deposits are typically credited instantly or within a short period, but delays can occur due to provider downtime, network issues, or additional verification. Third-party deposits are not accepted, meaning the deposit source must belong to you and match your verified profile. We do not charge deposit fees, but your bank or payment provider may apply charges or conversion fees under their own rules. We may reverse or hold deposits linked to suspected fraud, chargebacks, or AML concerns.

4.3 Withdrawal Terms

Withdrawals are processed to verified accounts and, where possible, to the same method used for deposit to reduce fraud and support AML controls. Processing is typically completed within minutes to hours after internal checks, but timing varies by method and provider. You agree we may request additional KYC documents before approving a withdrawal, including updated ID, proof of address, or proof of payment method ownership. We reserve the right to delay, refuse, or cancel withdrawals that appear suspicious, are linked to bonus abuse, involve incomplete verification, or indicate unauthorized account access. Any returned or failed withdrawals may be reprocessed after verification.

5. Bonuses and Promotions

Bonuses, free credits, and promotional offers are optional and subject to specific bonus terms, including wagering requirements that must be met before withdrawal of bonus-related funds. Promotions may have expiry periods, maximum conversion rules, and game contribution rates that vary by product, and you agree to review the promotion details before opting in. Unless stated otherwise, only one bonus is permitted per person, household, IP, or device, and we may void bonuses and related winnings where we identify abuse, including multi-accounting, irregular play patterns, or exploitation of errors. We may modify, suspend, or cancel promotions at any time.

6. Responsible Gambling

We support responsible gambling and expect you to treat gambling as entertainment, not as a source of income. You can request tools such as deposit limits, cool-off periods, and self-exclusion by contacting support or by using any available controls, and you agree to comply with restrictions once applied. We may provide reality-check reminders and other player safety features, and we reserve the right to intervene if we believe your play indicates harm or risk. Minors are strictly prohibited from using the services, and 21+ rules apply at all times. For guidance and tools, visit Responsible Gambling.

7. Prohibited Activities

You must not misuse the services, attempt to gain an unfair advantage, or engage in unlawful conduct. Any violation may result in immediate account termination, suspension, voiding of bonuses, and forfeiture of funds where permitted by law and compliance obligations. We may also report relevant activity to payment providers and authorities where required, including for AML purposes. The following activities are prohibited and may trigger investigation, restrictions, or closure based on our security and risk controls.

8. Intellectual Property

All content and materials made available through the services, including the website design, text, graphics, logos, software, and platform functionality, are owned by us or our licensors and are protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable right to access and use the services for personal, non-commercial purposes only, subject to these Terms. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the services without prior written consent. Third-party game providers and payment partners retain their own IP rights.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the services will meet your requirements at all times, including where outages occur due to maintenance, network issues, or third-party provider failures. To the fullest extent permitted by law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity. You acknowledge that you assume full responsibility for your gambling decisions and any losses incurred through your use of the platform.

10. Termination and Suspension

You may request to close your account by contacting support, and any remaining balance may be withdrawn subject to successful KYC verification and security checks. We may suspend, restrict, or terminate your account at any time where we believe there is a breach of these Terms, suspected fraud, bonus abuse, AML risk, unauthorized access, or failure to complete identity verification. We may also take action due to long inactivity, technical or security incidents, or regulatory requirements. Where permitted, we may void bonuses and related winnings linked to prohibited activity, and we may retain records as required by law and compliance.

11. Governing Law and Disputes

These Terms are governed by applicable Philippine law and any relevant PAGCOR rules or compliance requirements that apply to the services. If you have a complaint or dispute, you agree to first contact support and attempt informal resolution by providing full details, supporting documents, and the outcome you seek. If unresolved, the parties will attempt mediation in good faith before proceeding further. If mediation does not resolve the dispute, you agree that disputes will be settled through binding arbitration on an individual basis only, and you waive any right to participate in class, collective, or representative proceedings where permitted by law.

12. Changes to Terms

We may update these Terms to reflect changes in our services, security practices, payment processing, responsible gambling measures, or legal and compliance obligations. Updates are effective upon posting on the platform unless we specify a different effective date. Where we consider changes material, we may provide notice through the website, app, or account communications, but you are responsible for reviewing the Terms periodically. If you continue to access or use the services after changes take effect, you confirm your acceptance of the updated Terms. If you do not agree, you must stop using the services and request account closure.

13. Contact Us

For questions about these Terms, account security, KYC, deposits, withdrawals, self-exclusion, or complaints, contact our support team through the channels provided on the platform. Support is available in English and Filipino, and we aim to respond within a reasonable timeframe based on issue complexity and verification needs. When contacting us, use the same mobile number and email linked to your account and include relevant transaction references to help us investigate efficiently. For product navigation, you can also use Home to locate the latest help options, cashier access, and account tools.